Frequently Asked Questions (FAQs)
Ordering & Shipping
How do I place an order?
Browse our collections at jeffstaplepigeon.com, select your items, and proceed through our secure checkout process. You’ll receive an order confirmation email once complete.
What shipping options are available?
We offer:
- Standard shipping (3-7 business days)
- Express shipping (1-3 business days)
- International shipping (delivery times vary)
When will my order ship?
Most orders ship within 1-2 business days. You’ll receive tracking information via email once your order is dispatched.
Returns & Exchanges
What’s your return policy?
We accept returns within 30 days of delivery for unworn items with original tags. Start your return at jeffstaplepigeon.com/returns.
How do I exchange an item?
For exchanges:
- Return the original item following our return process
- Place a new order for the desired item at jeffstaplepigeon.com
Products & Sizing
How do I determine my size?
Each product page includes detailed size charts. For personalized sizing advice, visit our Fit Guide at jeffstaplepigeon.com/sizing.
Are your products ethically made?
Yes, we partner with manufacturers who meet our strict ethical and quality standards.
Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All transactions are securely processed.
Is my payment information secure?
Yes, we use industry-standard encryption and never store your full payment details.
Account Management
How do I reset my password?
Click “Forgot Password” on the login page at jeffstaplepigeon.com and follow the instructions sent to your email.
Can I track my order status?
Yes, log in to your account at jeffstaplepigeon.com to view real-time order updates and tracking information.
Special Requests
Do you offer gift wrapping?
Yes! Select gift wrapping at checkout and include a personalized message.
Can I request special packaging?
Contact us through jeffstaplepigeon.com for special packaging requests before placing your order.
Corporate & Bulk Orders
Do you offer wholesale pricing?
Yes, we provide special pricing for bulk orders. Visit jeffstaplepigeon.com/wholesale for more information.
Technical Support
The website isn’t loading properly. What should I do?
Try clearing your browser cache or using a different browser. If issues persist, contact us through jeffstaplepigeon.com.